Dear Clients,
We would like to inform you about the amendment of the General Terms and Conditions of business with current, giro and basic accounts of individuals in the section dealing with inactive accounts. The general conditions come into force on April 24, 2024. and they begin to be applied 15 days after the date of adoption and publication on the official website and in the Bank's business premises.
If there has been no deposit or withdrawal activity on the account by the Client within a period of 12 months from the day of the last activity, the account is considered inactive. Inactive accounts are reactivated by the actions of the Client, which result in the deposit or withdrawal of funds from the account, whereby the Client will be obliged to attach all the necessary documentation that is required, as when opening an account. The bank's activities on the account (billing related to the account, etc.) and activities by third parties, regardless of the Client's will, (billing by competent authorities, according to a court ruling, etc.) are not considered activities in the sense of reactivating the account.
The Bank is obliged to inform the Client about the account no later than 15 days from the day the account was declared inactive. The notification on declaring the account inactive is published on the Bank's website www.ziraatbank.ba specifying the account number.
After the account is declared inactive, the Bank will charge a monthly fee for keeping an inactive account equal to the fee for keeping an (active) account. If there are no funds in the account, the Bank will close/terminate the account.
If you have any questions or need additional information, please contact your nearest branch or call center: 081 920 088