Security Recommendations for Ziraat e-Bank Internet Banking
To access the Internet Banking application for individuals and legal entities, you need internet access, an installed web browser, and the application link available on the Bank’s website www.ziraatbank.ba. Recommended browsers are Chrome, Firefox, Opera, and MS Edge.
To install and use the Internet Banking application for individuals and legal entities, you must install mToken on your mobile device. mToken is installed by downloading the ZiraatBank BH Mobile application from the appropriate platform (Google Play Store / Huawei AppGallery for Android devices or Apple Store for iOS devices). If you have not previously used the internet on your mobile phone, please contact your mobile operator or connect to a secure Wi-Fi network.
After contracting the Internet Banking service for individuals or legal entities, you will shortly receive an activation key consisting of eight characters via SMS, while the identification key (also consisting of eight characters) will be sent via email. The activation and identification keys are entered only during application activation. After successful activation, a screen for selecting a user PIN will open. The user PIN is a 4–10 digit number known only to you and must be memorized. Each subsequent launch of the mToken application will require only the entry of the user PIN. Once you select the PIN, you can start using Internet Banking services.
Access should be enabled by entering “https://www.ziraatbank.ba” in the browser address bar, and access to Ziraat e-Bank is available at https://ebanking.ziraatbank.ba/#/auth/login.
If you do not perform any transaction within 5 minutes during a Ziraat e-Bank session, a message will appear stating that the session has expired and you will be logged out.
Security Recommendations for ZiraatBank BH Mobile Banking
To install and use the mobile banking application, you need internet access on your mobile phone. If you have not previously used the internet on your mobile phone, please contact your mobile operator or connect to a secure Wi-Fi network.
After contracting the mobile banking service, you will shortly receive an activation key consisting of eight characters via SMS, while the identification key (also eight characters) will be sent via email. These keys are entered only during the first launch of the application. After successful activation, a screen for selecting a user PIN will appear. The user PIN is a 4–10 digit number known only to you and must be memorized. At each subsequent launch of the application, after PIN selection, the application will require only the entry of your user PIN. Login consists of entering the user PIN selected during activation.
If you forget your user PIN, you must inform the Bank so that the current PIN can be canceled. More information is available at https://www.ziraatbank.ba/bs/faq-digitalno-bankarstvo.
If you enter an incorrect PIN three times, the mobile banking service will be blocked. In this case, you must notify the Bank to unblock the PIN.
After entering the correct PIN, you can start using mobile banking services.
Security Recommendations for the Call Center
All conversations with our Call Center agents are recorded for the purpose of improving service quality.
For all calls initiated by ZiraatBank BH, you will be contacted via the phone number registered with the Bank. Therefore, we recommend regularly updating your phone number details.
Security Recommendations at ATMs
- When using an ATM, do not ask for or accept assistance from unknown persons.
- Do not write down or keep your PIN together with your payment card.
- When creating a password, do not use personal information. If possible, change your password periodically.
- Do not respond to electronic messages or phone calls requesting personal or card details.
- Bank employees will never ask you by phone to disclose your full card number, PIN, card expiration date, or security code from the back of the card.
- If your card is retained by an ATM, stolen, or lost, immediately contact our Call Center / Contact Center for card blocking at (033) 252-243/244.